“Every data request leaves a trail—each trail must be protected.” In customs brokerage, clients and visitors trust us with sensitive information. This privacy policy outlines what data we collect, how we use it, and the steps we take to maintain your privacy under Canadian law.

Information collected

We collect only the information necessary for business, regulatory, and operational purposes. Data is never gathered for unrelated profiling or third-party marketing.

• Contact details you provide allow us to respond to inquiries, offer support, and fulfill regulatory requirements tied to customs brokerage services.
• We collect technical usage data, such as browser type and device information, to improve site performance and address potential issues.
• Session information and cookies help us secure the site, analyze traffic, and deliver a consistent user experience.
• Where legally required, we document and retain records to comply with Canadian customs law and data protection statutes.

How we use your information

Your personal data is used only for the stated business purposes—never for unrelated or undisclosed activities. We maintain clear internal documentation and restrict access based on role.

• To respond to inquiries and requests about customs brokerage or related services, providing timely, documented answers.
• To fulfill service agreements and legal obligations, including customs filings, declarations, and compliance processes.
• To secure our website and services, prevent unauthorized access, and identify technical or security issues.
• To analyze aggregate site usage and improve technical performance, not for unrelated advertising.

Legal basis for processing

All data processing activities are performed with a clear legal basis, documented and reviewed to align with applicable Canadian privacy statutes.

Information sharing

Personal data is only shared as required to deliver customs brokerage services or comply with law. We do not sell information to unrelated third parties.

• Data may be provided to regulatory authorities or partners only to fulfill customs clearance or meet compliance obligations.
• Authorized service providers who support our operations receive only the minimum information needed, under confidentiality agreements.
• In rare cases, legal requirements may oblige us to disclose data to authorities, always in accordance with the law and documented process.

Data security measures

We protect your information using industry-standard security protocols, including technical safeguards, restricted access, and regular review cycles. Our procedures are designed to reduce risks of unauthorized access, loss, or alteration for all client and visitor data.

Your rights

You have rights under Canadian law regarding your personal data. Our team provides clear, documented responses to all requests regarding these rights.

• You may request access to personal data we hold about you, along with the reasons and legal basis for its processing.
• You have the right to request correction of inaccurate or outdated information in our records, subject to verification.
• You may request deletion of data, provided such deletion does not conflict with applicable Canadian legal or regulatory requirements.
• You may object to processing for certain purposes, and may request restriction where appropriate, in line with statutory rights.

Cookies and preferences

Cookies are used on our site to support essential functionality, analyze usage, and improve user experience. You can manage preferences at any time; for more details, see our dedicated Cookie Policy.

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Contact for privacy matters

If you have questions about how your data is processed or wish to exercise any privacy rights, our team is available to provide documented responses in accordance with current Canadian privacy law.

Policy changes and notice

This policy may be updated periodically to reflect changes in regulation, service offerings, or internal practices. Continued use of our site constitutes acceptance of any revisions. All changes are noted with a new update date above.